Training is important in any organization. Time, energy, and capital spent improving skills results in an engaged, high performing staff – something every company wants.
Successful training that’s prioritized and focused takes time and with today’s demands of dealing with increased business issues, and day-to-day activities it’s largely consigned to a virtual environment lowering costs and reducing the human resources burden.
Unfortunately, employees with low motivation tend to fall behind if training is limited to a virtual regimen. Personalized training in one-on-one, face-to-face meetings that delivers the organization’s key messages, helps balance the overall training process.
Historically individual training sessions with a counselor employing customized multimedia to amplify the information delivered has maintained the full attention of 82% of employees, producing outstanding results.
A Vice President of Human Resources confirmed the need for Customer Service refresher training, by saying,
“We practice customer service. Our employees know it’s important. We don’t want to lose business to a competitor. But we’re all human. We forget. That’s why we need to be reminded.”
Following the completion of Customer Service training the Manager of Human Resources, said,
“The multimedia program allowed us to present a clear, concise customer service message. First, employees were informed why customer service is important. Then, they were shown how we want them to deliver excellent customer service. And finally, they saw how practicing customer service pays off for them individually.”
Management merely edits script drafts, approves the final multimedia presentation, and authorizes program timing. The delivery is dedicated and concise, conducted by experienced committed counselors.
The training is delivered at no cost in conjunction with the offer of a voluntary benefit, often a two-in-one package of life insurance with long-term care (LTC) benefits. Flexible options allow the plan to be customized to each employee’s protection needs. Depending on employer group qualifications, a LTC benefit of up to $8,000 per month can be offered, payable up to 50 months, a timely offering valued by many.
You can make a difference in employee personal engagement – Contact us to get started